COSOTRIP – PRIVACY POLICY

Effective Date: 12/08/2025
Last Updated: 12/08/2025

1. INTRODUCTION

Welcome to Cosotrip (“Platform”), operated by [Cosotrip Travel Technologies Private Limited]. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use Cosotrip’s services across our website, mobile application, and other interfaces.

By accessing or using Cosotrip, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We collect the following types of information:

A. Information You Provide:

• Account Information: Name, phone number, email, profile photo, gender (optional), and KYC details (e.g., Aadhaar/PAN/passport).
• Booking & Preferences: Trip selections, emergency contacts, dietary needs, travel preferences.
• Communication Data: Messages with Hosts, reviews, support tickets.
• Payment Information: Card or bank details processed via Razorpay, Juspay, or other PCI-compliant gateways.

B. Information Collected Automatically:

• IP address, browser/device details, login timestamps.
• Location data (if GPS is enabled).
• Usage behavior through cookies and mobile analytics.

C. Third-Party Information:

• If you sign in with Google, Facebook, or Apple ID, we collect limited profile data.
• We may receive verification data or references from identity verification agencies, analytics platforms, or Hosts.

3. HOW WE USE YOUR INFORMATION

We use your data only for legitimate, lawful purposes such as:

• To provide services: Trip discovery, bookings, payments, user communication.
• To personalize experiences: Show relevant trips or recommendations.
• To verify identities: Prevent fraud, impersonation, or misuse.
• To improve platform operations: Usage tracking, bug fixing, user behavior analysis.
• To send communications: Booking updates, account alerts, newsletters (only with consent).
• To comply with legal obligations: Tax, KYC, and grievance redressal compliance.

4. SHARING AND DISCLOSURE

We may share limited data:

A. With Hosts:

• Name, contact, booking details (only after booking confirmation).
• Emergency contact if required for safety or trip coordination.

B. With Service Providers:

• Payment gateways, SMS/email delivery platforms, KYC/ID verification vendors.

C. Legal Disclosures:

When required by law enforcement, court order, government requests, or to protect Cosotrip’s rights and safety.

D. Business Transfers:

In case of merger, acquisition, or internal restructuring, user data may be transferred with safeguards.

5. USER RIGHTS

You may contact us to:

• Access or review your personal data.
• Request corrections to inaccurate info.
• Delete your data/account (subject to legal retention rules).
• Opt-out of non-essential communications.

📧 Email: contact@cosotrip.com

6. DATA RETENTION & SECURITY

We retain data only as long as needed for legal, tax, safety, or operational reasons.

All sensitive data is encrypted or anonymized wherever possible.

User passwords are hashed and cannot be accessed by Cosotrip staff.

No platform is 100% secure. Users are advised to use strong passwords and notify us of any suspected breach.

7. COOKIES AND TRACKING

Cosotrip uses cookies for session management, analytics, and personalization.

You may disable cookies in your browser, but some features may not work properly.

8. CROSS-BORDER DATA TRANSFERS

Some data may be processed in other countries (e.g., AWS servers, global payment gateways).

We follow industry standards and legal requirements for cross-border data sharing.

9. CHILDREN’S PRIVACY

Cosotrip does not knowingly collect data from users under the age of 18.

If we learn that a minor has submitted data, it will be deleted promptly.

10. LIMITATION OF LIABILITY

While we take steps to secure data, Cosotrip is not liable for unauthorized access caused by third-party platforms, devices, or internet vulnerabilities.

We are not liable for misuse of user data by Hosts or other users. Users must share personal information responsibly.

11. GRIEVANCE REDRESSAL & CONTACT

In compliance with India’s IT (Intermediary Guidelines and Digital Media Ethics Code) Rules and DPDP Act:

Grievance Officer:
Name: Harshit Agarwal
Email: contact@cosotrip.com
Response Time: Within 15 days

12. CHANGES TO THIS POLICY

We may update this policy from time to time. If significant changes are made, we will notify users via email or in-app alerts.

13. GOVERNING LAW

This Privacy Policy is governed by Indian law. All disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

14. CONTACT US

For any privacy-related concerns:

📧 Email: contact@cosotrip.com
📞 Phone: 9796979633
📍 Address: E-268, Lower Ground Floor, East of Kailash, New Delhi 110065